We designed and developed a mobile app to support IoT-enabled commercial and residential water heaters for A. O. Smith, a global manufacturer of water heaters and boilers. With insight from customers, we built a single app and incorporated unique experiences for each audience in one place.
A New Need
A. O. Smith had a history of using their IoT technology with commercial gas water heating systems. When legislation in some states changed the game for residential water heating regarding energy usage, it was time to expand the focus of IoT capabilities to their residential heat pump water heaters for A. O. Smith and State Water heaters along with their residential brands—American Water Heaters and Reliance Water Heaters.
From the Ground Up
While we had already partnered with A. O. Smith in the past to create a family of apps, we challenged ourselves to take the project a step further. Our development team worked to connect A. O. Smith’s current applications to engineered Bluetooth hardware in their residential water heaters. Together, user experience and strategy stepped in to identify a user journey and create an experience to match it.